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Terms & Conditions

1. Definitions

1.1. “Customer” refers to any individual or entity booking or receiving Services from the Company.
1.2. “Services” refers to mobile automotive work undertaken by the Company, including but not limited to diagnostic, inspection, maintenance, cleaning, and general servicing tasks.
1.3. “Appointment Location” refers to the physical location where the Services are carried out.
1.4. “Operating Hours” refers to:

  • Monday–Saturday: 09:00–17:00
  • Sunday: 10:00–15:00

2. Scope of Services

2.1. The Company provides mobile automotive Services on a general basis. No guarantee is made regarding suitability, performance, or outcome.
2.2. The Customer acknowledges that outcomes may be affected by underlying mechanical faults or the condition of the vehicle, which may not be known prior to inspection.
2.3. The Company does not provide forced regeneration Services and strongly advises against such procedures due to inherent risks.

3. Service Area

3.1. The Company operates within a 30-mile radius of its base.
3.2. Services requested outside this radius may be accepted at the Company’s discretion and may incur additional fees or deposits.

4. Booking Requirements

4.1. The Customer must provide accurate vehicle information, including known issues, modifications, and prior repairs.
4.2. The Appointment Location must be safe, legal, accessible, and suitable for mobile work.
4.3. The Company may refuse or postpone Services where conditions are unsafe, unsuitable, illegal, or in violation of public or private restrictions.
4.4. Where the Appointment Location requires payment for access or parking (e.g., public car parks, private property fees, toll areas), the Customer is responsible for all associated costs.

5. Appointment Scope & Booking Terms

5.1. By making a booking, the Customer requests vehicle-related Services which may include, but are not limited to, diagnostics, inspections, servicing, repairs, or similar automotive work. The Customer shall provide accurate and complete information to enable the Company to prepare accordingly.

5.2. Any estimated duration, timeframe, or price provided during the booking process is approximate only. Actual time and cost may vary depending on the condition of the vehicle, the nature of the fault, and any additional issues identified during the Service. The Company will make reasonable efforts to notify the Customer of significant changes.

5.3. Upon receipt of a booking request, the Customer will receive confirmation by email, SMS, or other communication methods. The Company may contact the Customer prior to the appointment for verification, clarification, or confirmation.

5.4. The Customer shall ensure that they or an authorised representative are present at the Appointment Location at the agreed time and shall provide safe and unobstructed access to the vehicle. Failure to provide access may result in delays, cancellation, or applicable charges.

5.5. By booking, the Customer confirms that the vehicle is legally roadworthy, insured, and in a condition that permits the requested Services. The Company shall not be liable for pre-existing faults, concealed damage, undeclared modifications, or failures arising from such conditions.

5.6. The Customer’s personal and vehicle information will be processed securely in accordance with the Company’s Privacy Policy and used only for administering the booking and providing Services.

6. Deposit Policy

6.1. No deposit is required for appointments at a home or workplace address.
6.2. An £80 deposit is required for appointments at any location that is not a home or workplace address, including but not limited to roadside locations, public car parks, service stations, or unregistered sites.
6.3. A deposit may also be required for long-distance or high-risk appointments.
6.4. Deposits are non-refundable where the Customer fails to attend or provide access to the vehicle.

7. Cancellation Policy

7.1. Cancellations made with less than 8 hours’ notice are subject to a £40 cancellation fee or require an £80 deposit before future bookings will be accepted.
7.2. Where the Company has already travelled or is en route, additional charges may apply.

8. Call-Out Fee

8.1. A call-out fee applies where the Company attends the Appointment Location but cannot complete the Service due to:

  • inaccurate or incomplete information supplied by the Customer;
  • inability to access the vehicle;
  • unsafe or illegal working conditions;
  • refusal by the Customer to proceed;
  • underlying faults preventing completion.
    8.2. The call-out fee includes a diagnostic assessment.

9. Warranty

9.1. The Company provides warranty only on parts supplied and fitted by the Company.
9.2. No warranty is provided on:

  • customer-supplied parts;
  • cleaning of filters or similar components;
  • Services where outcome depends on vehicle condition.
    9.3. No warranty applies where underlying mechanical issues contributed to the original fault.

10. Customer Responsibilities

10.1. The Customer must follow all aftercare instructions provided by the Company.
10.2. The Customer must rectify underlying mechanical faults that contributed to the vehicle’s condition, including those causing filter blockages.
10.3. The Customer is responsible for monitoring dashboard warning lights before and after the Service.
10.4. The Company accepts no liability where the Customer continues to operate the vehicle with active warning lights, fault messages, or known mechanical issues.

11. Payment Terms

11.1. Payment is due immediately upon completion of the Service unless otherwise agreed in writing.
11.2. The Company accepts card and cash payments.
11.3. Diagnostic results, reports, or findings may be withheld until payment is received.
11.4. Invoice payments may be permitted at the Company’s sole discretion and must be agreed in writing prior to commencement of the Service.
11.5. Where invoice terms are granted, the Customer must make full payment within the period stated on the invoice. Late payments may incur administrative charges.
11.6. An after-hours callout fee of £90 applies to appointments requested outside Operating Hours and is chargeable in addition to the cost of the Service.

12. Liability & Disclaimer

12.1. The Company shall not be liable for:

  • pre-existing mechanical or electrical faults;
  • failure of components during or after the Service;
  • failure of corroded, seized, brittle, or worn components;
  • issues arising from undeclared vehicle modifications;
  • consequential losses including loss of income, business interruption, or inconvenience.
    12.2. The Customer acknowledges that automotive components may fail due to age, wear, corrosion, or underlying defects, and such failures are not the responsibility of the Company.
    12.3. The Company may service modified or remapped vehicles; however, all liability for outcome or component failure is expressly waived.
    12.4. Vehicles with emissions-system deletions (such as DPF/EGR deletes) will not be serviced unless the work is required to restore legal compliance.
    12.5. Nothing in these Terms excludes the Company’s liability for negligence, fraud, or any liability that cannot lawfully be excluded under the laws of England and Wales.

13. Refund Policy

13.1. No refunds are offered for diagnostic or cleaning Services.
13.2. No refunds shall be issued where the Service cannot be completed due to inaccurate information, unsafe conditions, or underlying mechanical issues.

14. Photography & Marketing

14.1. The Company may photograph the vehicle for documentation or marketing purposes.
14.2. Number plates will be obscured unless the Customer objects in advance.
14.3. The Customer may request non-use of images in writing.

15. Governing Law

15.1. These Terms and Conditions are governed by the laws of England and Wales.
15.2. Any disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.